Cookie Policy
Understand how we use cookies and similar technologies on our platform.
Effective Date: 6/14/2025 | Last Updated: 6/14/2025
This Cookie Policy explains how Maynframe ("we," "us," or "our") uses cookies and similar technologies when you visit our website and use our enterprise IT operations platform ("Services"). This policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They contain information that is transferred to your device's hard drive and help us:
- Recognize you when you return to our website
- Remember your preferences and settings
- Improve your user experience
- Analyze how our website is used
- Provide security and prevent fraud
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are strictly necessary for our website and Services to function properly. They enable core functionality such as:
- Authentication: Keeping you logged in to your account
- Security: Protecting against cross-site request forgery and other security threats
- Load Balancing: Distributing traffic across our servers
- Session Management: Maintaining your session state
Legal Basis: These cookies are necessary for the performance of our contract with you and to provide the Services you have requested.
2.2 Functional Cookies
These cookies enhance your experience by remembering your choices and preferences:
- User Preferences: Theme settings, language preferences, dashboard configurations
- Form Data: Remembering information you've entered in forms
- Feature Settings: Customizations you've made to our platform
- Accessibility: Settings for users with disabilities
Legal Basis: These cookies are based on your consent, which you can withdraw at any time.
2.3 Analytics and Performance Cookies
We use these cookies to understand how visitors interact with our website and Services:
- Usage Analytics: Pages visited, time spent, click patterns
- Performance Monitoring: Page load times, error rates
- Feature Usage: Which features are most popular
- A/B Testing: Comparing different versions of our interface
We use services like Google Analytics (with IP anonymization) and our own analytics tools.
Legal Basis: These cookies are based on your consent and our legitimate interest in improving our Services.
2.4 Marketing and Advertising Cookies
These cookies help us deliver relevant marketing content:
- Conversion Tracking: Measuring the effectiveness of our marketing campaigns
- Retargeting: Showing relevant ads to visitors who have shown interest
- Social Media: Enabling sharing and social media integrations
- Lead Attribution: Understanding which channels bring us customers
Legal Basis: These cookies are based on your explicit consent.
3. Cookie Duration
3.1 Session Cookies
These temporary cookies are deleted when you close your browser. They're essential for maintaining your session while using our Services.
3.2 Persistent Cookies
These cookies remain on your device for a set period or until you delete them. They help us recognize you when you return to our website.
4. Third-Party Cookies
Some cookies on our website are set by third-party services we use:
- Google Analytics: Website analytics and performance monitoring
- Intercom: Customer support and messaging
- HubSpot: Marketing automation and CRM
- Stripe: Payment processing
- LinkedIn: Professional networking and advertising
These third parties have their own privacy policies and cookie policies. We recommend reviewing their policies to understand how they use cookies.
5. Managing Your Cookie Preferences
5.1 Cookie Banner
When you first visit our website, you'll see a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by category
5.2 Browser Settings
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Options → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions
5.3 Opt-Out Tools
You can opt out of specific tracking services:
- Google Analytics: Google Analytics Opt-out Browser Add-on
- Industry Opt-outs: Digital Advertising Alliance
6. Impact of Disabling Cookies
Disabling certain cookies may affect your experience:
- Essential Cookies: Our Services may not function properly
- Functional Cookies: You may need to re-enter preferences each visit
- Analytics Cookies: We can't improve our Services based on usage data
- Marketing Cookies: You may see less relevant advertising
7. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- Changes in our use of cookies
- New legal requirements
- Improvements to our Services
- Changes in third-party services we use
We will notify you of significant changes by updating the "Last Updated" date at the top of this policy and, where appropriate, providing additional notice.
Contact Us
If you have any questions about our use of cookies, please contact us at privacy@maynframe.xyz