Privacy Policy

Effective Date: 6/14/2025 | Last Updated: 6/14/2025

At Maynframe, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise IT operations platform and related services ("Services").

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account or request access to our platform
• Contact us for support, sales inquiries, or partnership opportunities
• Subscribe to our newsletters or marketing communications
• Participate in surveys, webinars, or other promotional activities
• Apply for employment opportunities

This information may include your name, email address, company name, job title, phone number, mailing address, and other business contact information.

1.2 Technical Information

When you use our Services, we automatically collect certain technical information, including:

• IP addresses, browser type, and operating system
• Device identifiers and hardware information
• Usage data, including pages visited, features used, and time spent on our platform
• Log files and system performance data
• Cookies and similar tracking technologies

1.3 Enterprise Data

As an enterprise IT operations platform, we process data that you upload, configure, or generate through our Services, including:

• IT infrastructure configurations and policies
• Security monitoring and compliance data
• System logs and operational metrics
• Integration data from your connected systems (with your authorization)
• Workflow automation configurations

2. How We Use Your Information

2.1 Service Provision

We use your information to:

• Provide, operate, and maintain our IT operations platform
• Process your requests and transactions
• Authenticate users and prevent unauthorized access
• Monitor system performance and security
• Provide customer support and technical assistance
• Process payments and manage billing

2.2 Business Operations

We may use your information to:

• Communicate with you about our Services, updates, and security notices
• Send marketing communications (with your consent where required)
• Conduct research and analytics to improve our Services
• Comply with legal obligations and regulatory requirements
• Protect against fraud, security threats, and abuse
• Enforce our terms of service and other agreements

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our customers. These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Your relationship with us and use of our Services

6. Your Rights and Choices

6.1 Access and Control

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

6.2 Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

6.3 Cookies and Tracking

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Services.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Third-Party Services and Links

Our platform may integrate with or contain links to third-party services. This Privacy Policy does not apply to the practices of companies we do not own or control. We encourage you to review the privacy policies of any third-party services you use.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification (if you have provided your email address)
• Providing notice through our Services

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@maynframe.xyz